SHIPPING & RETURNS
SHIPPING POLICY
Currently shipping to US & Puerto Rico only. I'm hoping to ship international soon!
Pre-made items will be shipped within 7 days of purchase and Made-to-Order items within 14 days of purchase unless otherwise noted. You will receive an email notification with a tracking number once your package has been shipped, and a followup email upon delivery. If you do not receive a shipping notification within 14 days of ordering, please contact me.
STANDARD - $4 Flat-Rate*, trackable, 2-5 business day shipping.
EXPRESS - $29 Flat-Rate, trackable, 1 business day shipping.
​
*FREE Standard Shipping on orders over $150
​
RETURN & EXCHANGE POLICY
Items that are made of Metal only can be returned within 14 days of receipt for a full product refund minus shipping fee. Buyer is responsible for return shipping fee. Items with hand-stitched designs are Final Sale items and cannot be returned. With that said, if you are ever unhappy with a Hannah Z piece, please reach out to me, I'd love to hear from you!
CANCELLATIONS
You can cancel your order with a full refund of both product price and shipping if I have not yet created your made-to-order item(s) and/or shipped your pre-made item(s). Please contact me ASAP if you need assistance :)